When a client picks up a refinished furniture piece, it’s the final step in their purchase—but it’s also a great opportunity to provide value, reinforce your brand, and protect yourself as a reseller. Here’s what you should consider including with each pickup to ensure your clients are happy, informed, and safe.
1. Care Instructions
Your refinished furniture is meant to last, but only if properly maintained. A simple guide with care tips can help clients keep their piece looking beautiful for years to come.
After cleaning with a damp cloth I use the product linked below. (It’s not considered a polish because it’s not filled with chemicals. )
Key Care Tips to Include:
• Cleaning: Use a soft cloth and a mild cleaner—avoid harsh chemicals, abrasives, or excessive moisture.
• Protection: Use coasters, placemats, or felt pads to prevent scratches and stains.
• Environment: Keep furniture away from direct sunlight, extreme heat, or humidity changes to avoid warping or fading.
A small printed card with these tips is a simple yet professional touch that helps your clients feel confident about their purchase.
2. Protecting Yourself as a Reseller of Used Furniture
As a furniture refinisher and reseller, it’s essential to protect yourself from liability. Since you’re working with used furniture, you don’t always know its full history—whether it was previously recalled, has an unstable design, or presents a safety risk. If an accident occurs, particularly if you altered the piece, you could be held responsible.
Reducing Risk with Furniture Anchoring Kits
One of the best ways to protect both your business and your customers is by providing furniture anchoring kits and educating buyers on their importance.
Why Anchor Furniture?
Unsecured furniture can pose a serious hazard, especially in homes with children or pets. Items like dressers, cabinets, and bookshelves can tip over if climbed on or pulled. Each year, thousands of injuries (and even fatalities) occur due to furniture tip-overs—many of which could be prevented with proper anchoring.
What You Can Provide:
• A basic anchoring kit (can be found in bulk online).
• A short note explaining the importance of securing furniture, especially for taller or heavier pieces.
• A QR code or link to a website with installation instructions if you don’t want to print detailed steps.
Providing this small but crucial item not only helps protect families but also reduces potential liability for your business.
3. Business Card or Thank You Note
A small card with your logo, contact information, and a thank-you message adds a personal touch while reinforcing your brand.
Consider Including:
• A simple “Thank you for supporting my refinishing business!” message.
• A request to tag your business on social media (@vintagefurniture…) if they share their purchase online.
• A discount code for future purchases to encourage repeat customers.
This small gesture enhances the customer experience and can lead to word-of-mouth referrals and online exposure.
4. Touch-Up Kit (Optional)
If applicable, providing a small touch-up kit can extend the life of your refinished piece and maintain customer satisfaction.
What to Include:
• A small container of touch-up paint or stain that matches the finish
• A mini brush or applicator for easy fixes.
• Instructions on how to properly apply the touch-up without damaging the finish.
This reinforces the quality of your work and helps clients feel confident that their furniture will stay beautiful over time.
Final Touch: A Link to Your Favorite Supplies
If your clients want to maintain or protect their furniture, giving them easy access to trusted products can be helpful. You can provide them with a link to your favorite refinishing and maintenance supplies:
This link includes my go-to cleaners, waxes, touch-up tools, and even furniture safety items.
Conclusion
Taking a few extra steps when a client picks up their furniture can enhance their experience, protect your business, and encourage repeat customers. By providing care instructions, anchoring kits, a thank-you card, and (optionally) a touch-up kit, you set yourself apart as a professional who values both quality and customer satisfaction.
These small details go a long way in building trust, reducing liability, and ensuring your refinished furniture remains a treasured part of their home for years to come.
What do you currently include when clients pick up furniture? Let me know in the comments!
